Frequently Asked
Questions

We have no minimum order quantity. Share your packaging specifications and required quantity for a tailored quote.

Production normally takes 7–10 working days after artwork approval. The production estimate and delivery time are confirmed in your quote.

Free shipping to the UK and USA. US customers pay the agreed order total. Healey covers shipping and applicable import duties and taxes, with no additional delivery or import payment. The delivery estimate is provided with your quotation. Production normally takes 7–10 working days after artwork approval; transit time is separate.

Once your order is dispatched you will receive a tracking number via email. Use this on the courier's website to follow your shipment in real time.

Please inspect your order on delivery and report defects promptly, within 3 days of receiving it. Claims cover verified printing or production faults, departures from approved artwork or specifications, and transit damage. Include your order confirmation or proof of purchase and clear photographs. Approved claims may receive a reprint or a refund to the original payment method. Contact us for return instructions before posting any goods. These reporting requirements do not affect your applicable statutory rights. Custom orders cannot be returned for a change of mind. Customers cover return postage unless the issue resulted from our production error; Healey covers return postage for verified production errors. Any return must follow the instructions supplied by our team. Shipping charges are non-refundable, subject to applicable statutory rights.

Changes may be possible before artwork is approved and production begins. Once production has started, changes cannot be guaranteed. Contact us as soon as possible if you need to amend your order.

Express delivery is available on selected products. Please mention your deadline when requesting a quote and we will do our best to accommodate it.

We partner with leading UK and international couriers including DPD, DHL, and UPS to ensure your order arrives safely and on time.

Please contact us before planning a collection. Any available collection arrangements will be confirmed with your order.

Yes, the more you order, the lower your unit cost. We provide tiered pricing for large volume orders — contact us for a custom quote.

Our team is available Monday–Friday, 8:30am–11:00pm UK local time (GMT in winter, BST in summer). You can also submit enquiries via our website at any time.

All orders are covered by standard carrier liability. For high-value shipments we recommend discussing additional insurance options with our team.

We offer full-colour digital printing, litho printing, foil stamping, spot UV, and embossing. Ask our team about what suits your product best.

Yes, we can provide unprinted samples of many standard box styles so you can check sizes and materials before committing to a full order.

Absolutely — custom sizes, shapes, and designs are our speciality. Send us your dimensions and requirements and our design team will create a dieline for your approval.

We work with corrugated cardboard, rigid board, kraft paper, and recycled/sustainable options. All materials can be specified to suit your needs and budget.

FSC-certified and recycled board options can be discussed; availability is confirmed in your quote.

We can discuss artwork preparation for your packaging. Upload image references using the form. Send PDF, AI or PSD artwork to sales@healeypackaging.co.uk, including your enquiry or order reference. Reference images help explain your requirements and are separate from print-ready artwork.

Upload image references using the form. Send PDF, AI or PSD artwork to sales@healeypackaging.co.uk, including your enquiry or order reference. Reference images are separate from print-ready artwork. Prepare print artwork in CMYK with 3 mm bleed; raster images should be 300 dpi at print size.

Yes, plain unprinted boxes and mailers are available. These are ideal for internal use, returns packaging, or adding your own labels.

Yes, our structural designers can engineer bespoke box constructions tailored to your product dimensions and protection requirements.

Fill in our online quote form or contact us directly with your product dimensions, quantity, material preferences, and print requirements. We typically respond within one business day.

Custom packaging is tailored specifically to your product — unique sizes, shapes, materials, and branding that make your product stand out on the shelf or arrive perfectly through the post.

Yes. We work with Pantone spot colours and CMYK process printing to achieve accurate colour matching. Please provide Pantone references where possible.

Production normally takes 7–10 working days after artwork approval. The production estimate and delivery time are confirmed in your quote.

No minimum order quantity. Your quotation confirms the packaging specification and agreed costs before production.

Yes, we offer pre-production samples so you can approve colours, structure, and finish before your full run is manufactured.

Yes, we offer gold/silver foil stamping, embossing, debossing, spot UV, soft-touch lamination, and more.

Absolutely. If you have an existing design, supply us with print-ready artwork and we will take it straight to production after a technical check.

Yes, we work with subscription brands to provide regular packaging deliveries on a schedule that suits your fulfilment cycle.

Ask us about food-contact material options. Tell us the intended use and any specific packaging requirements so the agreed specification can be confirmed before ordering.

We accept BACS bank transfer, major debit and credit cards (Visa, Mastercard), and PayPal. Credit terms are available after a credit check for larger orders.

New customers typically pay in full before production begins. Established customers with credit terms pay a 50% deposit with the balance due upon dispatch.

Yes. Net-30 credit terms are available to qualifying businesses after a credit application. Please contact our accounts team to apply.

For large orders we can discuss staged payment milestones. Please raise this with your account manager when requesting a quote.

All prices quoted to UK businesses are exclusive of VAT unless stated otherwise. VAT at the current standard rate will be added to your invoice.

Yes, a pro-forma invoice can be issued upon request including full order details, pricing, and banking information.

We can discuss materials, printing, branding and packaging requirements for your project.

Absolutely. We love working with businesses of all sizes and will find solutions that fit your budget and growth ambitions.

Healey Packaging is a trading name of Custom Boxes Wholesale LTD. Our business contact address is 22 Bartle Close, Hemel Hempstead HP3 8LX, United Kingdom. We supply customers across the UK and USA.

You can reach us by phone on +44 741152 3056, by email at sales@healeypackaging.co.uk, or via the contact form on our website.

Please ask us what material or certification documentation is available for your specific project. Certification is not implied for every packaging option.

Contact us to discuss samples before planning a visit. Available sample options and any visit arrangements are confirmed before you proceed.

Yes, we supply trade customers and resellers. Please contact us to discuss trade pricing and partnership options.

Your data is handled in accordance with UK GDPR. Read our full Privacy Policy on our website.

We have no minimum order quantity. Share your packaging specifications and required quantity for a tailored quote.

Production normally takes 7–10 working days after artwork approval. The production estimate and delivery time are confirmed in your quote.

Free shipping to the UK and USA. US customers pay the agreed order total. Healey covers shipping and applicable import duties and taxes, with no additional delivery or import payment. The delivery estimate is provided with your quotation. Production normally takes 7–10 working days after artwork approval; transit time is separate.

Once your order is dispatched you will receive a tracking number via email. Use this on the courier's website to follow your shipment in real time.

Please inspect your order on delivery and report defects promptly, within 3 days of receiving it. Claims cover verified printing or production faults, departures from approved artwork or specifications, and transit damage. Include your order confirmation or proof of purchase and clear photographs. Approved claims may receive a reprint or a refund to the original payment method. Contact us for return instructions before posting any goods. These reporting requirements do not affect your applicable statutory rights. Custom orders cannot be returned for a change of mind. Customers cover return postage unless the issue resulted from our production error; Healey covers return postage for verified production errors. Any return must follow the instructions supplied by our team. Shipping charges are non-refundable, subject to applicable statutory rights.

Changes may be possible before artwork is approved and production begins. Once production has started, changes cannot be guaranteed. Contact us as soon as possible if you need to amend your order.

Express delivery is available on selected products. Please mention your deadline when requesting a quote and we will do our best to accommodate it.

We partner with leading UK and international couriers including DPD, DHL, and UPS to ensure your order arrives safely and on time.

Please contact us before planning a collection. Any available collection arrangements will be confirmed with your order.

Yes, the more you order, the lower your unit cost. We provide tiered pricing for large volume orders — contact us for a custom quote.

Our team is available Monday–Friday, 8:30am–11:00pm UK local time (GMT in winter, BST in summer). You can also submit enquiries via our website at any time.

All orders are covered by standard carrier liability. For high-value shipments we recommend discussing additional insurance options with our team.

We offer full-colour digital printing, litho printing, foil stamping, spot UV, and embossing. Ask our team about what suits your product best.

Yes, we can provide unprinted samples of many standard box styles so you can check sizes and materials before committing to a full order.

Absolutely — custom sizes, shapes, and designs are our speciality. Send us your dimensions and requirements and our design team will create a dieline for your approval.

We work with corrugated cardboard, rigid board, kraft paper, and recycled/sustainable options. All materials can be specified to suit your needs and budget.

FSC-certified and recycled board options can be discussed; availability is confirmed in your quote.

We can discuss artwork preparation for your packaging. Upload image references using the form. Send PDF, AI or PSD artwork to sales@healeypackaging.co.uk, including your enquiry or order reference. Reference images help explain your requirements and are separate from print-ready artwork.

Upload image references using the form. Send PDF, AI or PSD artwork to sales@healeypackaging.co.uk, including your enquiry or order reference. Reference images are separate from print-ready artwork. Prepare print artwork in CMYK with 3 mm bleed; raster images should be 300 dpi at print size.

Yes, plain unprinted boxes and mailers are available. These are ideal for internal use, returns packaging, or adding your own labels.

Yes, our structural designers can engineer bespoke box constructions tailored to your product dimensions and protection requirements.

Fill in our online quote form or contact us directly with your product dimensions, quantity, material preferences, and print requirements. We typically respond within one business day.

Custom packaging is tailored specifically to your product — unique sizes, shapes, materials, and branding that make your product stand out on the shelf or arrive perfectly through the post.

Yes. We work with Pantone spot colours and CMYK process printing to achieve accurate colour matching. Please provide Pantone references where possible.

Production normally takes 7–10 working days after artwork approval. The production estimate and delivery time are confirmed in your quote.

No minimum order quantity. Your quotation confirms the packaging specification and agreed costs before production.

Yes, we offer pre-production samples so you can approve colours, structure, and finish before your full run is manufactured.

Yes, we offer gold/silver foil stamping, embossing, debossing, spot UV, soft-touch lamination, and more.

Absolutely. If you have an existing design, supply us with print-ready artwork and we will take it straight to production after a technical check.

Yes, we work with subscription brands to provide regular packaging deliveries on a schedule that suits your fulfilment cycle.

Ask us about food-contact material options. Tell us the intended use and any specific packaging requirements so the agreed specification can be confirmed before ordering.

We accept BACS bank transfer, major debit and credit cards (Visa, Mastercard), and PayPal. Credit terms are available after a credit check for larger orders.

New customers typically pay in full before production begins. Established customers with credit terms pay a 50% deposit with the balance due upon dispatch.

Yes. Net-30 credit terms are available to qualifying businesses after a credit application. Please contact our accounts team to apply.

For large orders we can discuss staged payment milestones. Please raise this with your account manager when requesting a quote.

All prices quoted to UK businesses are exclusive of VAT unless stated otherwise. VAT at the current standard rate will be added to your invoice.

Yes, a pro-forma invoice can be issued upon request including full order details, pricing, and banking information.

We can discuss materials, printing, branding and packaging requirements for your project.

Absolutely. We love working with businesses of all sizes and will find solutions that fit your budget and growth ambitions.

Healey Packaging is a trading name of Custom Boxes Wholesale LTD. Our business contact address is 22 Bartle Close, Hemel Hempstead HP3 8LX, United Kingdom. We supply customers across the UK and USA.

You can reach us by phone on +44 741152 3056, by email at sales@healeypackaging.co.uk, or via the contact form on our website.

Please ask us what material or certification documentation is available for your specific project. Certification is not implied for every packaging option.

Contact us to discuss samples before planning a visit. Available sample options and any visit arrangements are confirmed before you proceed.

Yes, we supply trade customers and resellers. Please contact us to discuss trade pricing and partnership options.

Your data is handled in accordance with UK GDPR. Read our full Privacy Policy on our website.