Frequently Asked
Questions

Our minimum order quantity depends on the type of packaging and customisation required. For most custom printed boxes the MOQ starts from 100 boxes. Please contact our team with your requirements for a precise quote.

Standard production times range from 10–15 working days after artwork approval. Rush orders may be available — please get in touch to discuss your deadline.

Yes, we ship to most countries worldwide. Shipping costs and lead times vary by destination. Contact us for a tailored shipping quote.

Once your order is dispatched you will receive a tracking number via email. Use this on the courier's website to follow your shipment in real time.

We take quality very seriously. If your order arrives damaged or does not match your approved artwork, please contact us within 48 hours with photos and we will arrange a reprint or refund.

Changes may be possible before artwork is approved and production begins. Once production has started, changes cannot be guaranteed. Contact us as soon as possible if you need to amend your order.

Express delivery is available on selected products. Please mention your deadline when requesting a quote and we will do our best to accommodate it.

We partner with leading UK and international couriers including DPD, DHL, and UPS to ensure your order arrives safely and on time.

Collection from our Manchester facility is available by appointment. Please notify us in advance so we can have your order ready.

Yes, the more you order, the lower your unit cost. We provide tiered pricing for large volume orders — contact us for a custom quote.

Our team is available Monday–Friday, 9am–5:30pm GMT. You can also submit enquiries via our website at any time.

All orders are covered by standard carrier liability. For high-value shipments we recommend discussing additional insurance options with our team.

We offer full-colour digital printing, litho printing, foil stamping, spot UV, and embossing. Ask our team about what suits your product best.

Yes, we can provide unprinted samples of many standard box styles so you can check sizes and materials before committing to a full order.

Absolutely — custom sizes, shapes, and designs are our speciality. Send us your dimensions and requirements and our design team will create a dieline for your approval.

We work with corrugated cardboard, rigid board, kraft paper, and recycled/sustainable options. All materials can be specified to suit your needs and budget.

Yes, we offer FSC-certified boards, recycled content, soy-based inks, and biodegradable coatings across our sustainable packaging range.

Our in-house design team can help create or refine your artwork. We also accept supplied print-ready files in AI, PDF, or PSD format.

We accept PDF, AI (Adobe Illustrator), and PSD (Photoshop) files. All artwork should be 300 dpi with 3 mm bleed and CMYK colour mode.

Yes, plain unprinted boxes and mailers are available. These are ideal for internal use, returns packaging, or adding your own labels.

Yes, our structural designers can engineer bespoke box constructions tailored to your product dimensions and protection requirements.

Fill in our online quote form or contact us directly with your product dimensions, quantity, material preferences, and print requirements. We typically respond within one business day.

Custom packaging is tailored specifically to your product — unique sizes, shapes, materials, and branding that make your product stand out on the shelf or arrive perfectly through the post.

Yes. We work with Pantone spot colours and CMYK process printing to achieve accurate colour matching. Please provide Pantone references where possible.

Custom orders typically take 15–20 working days from artwork approval. More complex structural designs may require additional lead time.

Some custom shapes require a one-off die-cutting tool which incurs a setup fee. This is amortised over larger runs. Your quote will detail any such charges.

Yes, we offer pre-production samples so you can approve colours, structure, and finish before your full run is manufactured.

Yes, we offer gold/silver foil stamping, embossing, debossing, spot UV, soft-touch lamination, and more.

Absolutely. If you have an existing design, supply us with print-ready artwork and we will take it straight to production after a technical check.

Yes, we work with subscription brands to provide regular packaging deliveries on a schedule that suits your fulfilment cycle.

Yes, we supply food-safe and cosmetics-compliant packaging meeting relevant UK/EU safety standards. Please inform us of the intended end use.

We accept BACS bank transfer, major debit and credit cards (Visa, Mastercard), and PayPal. Credit terms are available after a credit check for larger orders.

New customers typically pay in full before production begins. Established customers with credit terms pay a 50% deposit with the balance due upon dispatch.

Yes. Net-30 credit terms are available to qualifying businesses after a credit application. Please contact our accounts team to apply.

For large orders we can discuss staged payment milestones. Please raise this with your account manager when requesting a quote.

All prices quoted to UK businesses are exclusive of VAT unless stated otherwise. VAT at the current standard rate will be added to your invoice.

Yes, a pro-forma invoice can be issued upon request including full order details, pricing, and banking information.

Yes, our team has decades of experience in packaging strategy. We can advise on materials, print, branding, fulfilment, and sustainability.

Absolutely. We love working with businesses of all sizes and will find solutions that fit your budget and growth ambitions.

Healey Packaging Ltd is based in Manchester, UK. We serve clients across the UK and internationally.

You can reach us by phone on +44 123 456 7890, by email at info@healeypackaging.co.uk, or via the contact form on our website.

Yes, we hold ISO 9001 quality management certification and work with FSC-certified supply chains.

We have a samples library at our Manchester facility. Visits are welcome by appointment — contact us to arrange a time.

Yes, we supply trade customers and resellers. Please contact us to discuss trade pricing and partnership options.

Your data is handled in accordance with UK GDPR. Read our full Privacy Policy on our website.

Our minimum order quantity depends on the type of packaging and customisation required. For most custom printed boxes the MOQ starts from 100 boxes. Please contact our team with your requirements for a precise quote.

Standard production times range from 10–15 working days after artwork approval. Rush orders may be available — please get in touch to discuss your deadline.

Yes, we ship to most countries worldwide. Shipping costs and lead times vary by destination. Contact us for a tailored shipping quote.

Once your order is dispatched you will receive a tracking number via email. Use this on the courier's website to follow your shipment in real time.

We take quality very seriously. If your order arrives damaged or does not match your approved artwork, please contact us within 48 hours with photos and we will arrange a reprint or refund.

Changes may be possible before artwork is approved and production begins. Once production has started, changes cannot be guaranteed. Contact us as soon as possible if you need to amend your order.

Express delivery is available on selected products. Please mention your deadline when requesting a quote and we will do our best to accommodate it.

We partner with leading UK and international couriers including DPD, DHL, and UPS to ensure your order arrives safely and on time.

Collection from our Manchester facility is available by appointment. Please notify us in advance so we can have your order ready.

Yes, the more you order, the lower your unit cost. We provide tiered pricing for large volume orders — contact us for a custom quote.

Our team is available Monday–Friday, 9am–5:30pm GMT. You can also submit enquiries via our website at any time.

All orders are covered by standard carrier liability. For high-value shipments we recommend discussing additional insurance options with our team.

We offer full-colour digital printing, litho printing, foil stamping, spot UV, and embossing. Ask our team about what suits your product best.

Yes, we can provide unprinted samples of many standard box styles so you can check sizes and materials before committing to a full order.

Absolutely — custom sizes, shapes, and designs are our speciality. Send us your dimensions and requirements and our design team will create a dieline for your approval.

We work with corrugated cardboard, rigid board, kraft paper, and recycled/sustainable options. All materials can be specified to suit your needs and budget.

Yes, we offer FSC-certified boards, recycled content, soy-based inks, and biodegradable coatings across our sustainable packaging range.

Our in-house design team can help create or refine your artwork. We also accept supplied print-ready files in AI, PDF, or PSD format.

We accept PDF, AI (Adobe Illustrator), and PSD (Photoshop) files. All artwork should be 300 dpi with 3 mm bleed and CMYK colour mode.

Yes, plain unprinted boxes and mailers are available. These are ideal for internal use, returns packaging, or adding your own labels.

Yes, our structural designers can engineer bespoke box constructions tailored to your product dimensions and protection requirements.

Fill in our online quote form or contact us directly with your product dimensions, quantity, material preferences, and print requirements. We typically respond within one business day.

Custom packaging is tailored specifically to your product — unique sizes, shapes, materials, and branding that make your product stand out on the shelf or arrive perfectly through the post.

Yes. We work with Pantone spot colours and CMYK process printing to achieve accurate colour matching. Please provide Pantone references where possible.

Custom orders typically take 15–20 working days from artwork approval. More complex structural designs may require additional lead time.

Some custom shapes require a one-off die-cutting tool which incurs a setup fee. This is amortised over larger runs. Your quote will detail any such charges.

Yes, we offer pre-production samples so you can approve colours, structure, and finish before your full run is manufactured.

Yes, we offer gold/silver foil stamping, embossing, debossing, spot UV, soft-touch lamination, and more.

Absolutely. If you have an existing design, supply us with print-ready artwork and we will take it straight to production after a technical check.

Yes, we work with subscription brands to provide regular packaging deliveries on a schedule that suits your fulfilment cycle.

Yes, we supply food-safe and cosmetics-compliant packaging meeting relevant UK/EU safety standards. Please inform us of the intended end use.

We accept BACS bank transfer, major debit and credit cards (Visa, Mastercard), and PayPal. Credit terms are available after a credit check for larger orders.

New customers typically pay in full before production begins. Established customers with credit terms pay a 50% deposit with the balance due upon dispatch.

Yes. Net-30 credit terms are available to qualifying businesses after a credit application. Please contact our accounts team to apply.

For large orders we can discuss staged payment milestones. Please raise this with your account manager when requesting a quote.

All prices quoted to UK businesses are exclusive of VAT unless stated otherwise. VAT at the current standard rate will be added to your invoice.

Yes, a pro-forma invoice can be issued upon request including full order details, pricing, and banking information.

Yes, our team has decades of experience in packaging strategy. We can advise on materials, print, branding, fulfilment, and sustainability.

Absolutely. We love working with businesses of all sizes and will find solutions that fit your budget and growth ambitions.

Healey Packaging Ltd is based in Manchester, UK. We serve clients across the UK and internationally.

You can reach us by phone on +44 123 456 7890, by email at info@healeypackaging.co.uk, or via the contact form on our website.

Yes, we hold ISO 9001 quality management certification and work with FSC-certified supply chains.

We have a samples library at our Manchester facility. Visits are welcome by appointment — contact us to arrange a time.

Yes, we supply trade customers and resellers. Please contact us to discuss trade pricing and partnership options.

Your data is handled in accordance with UK GDPR. Read our full Privacy Policy on our website.