Terms & Conditions

LEGAL NOTICE

Please read these Terms and Conditions carefully. These Terms & Conditions govern your access and use of this Site. By accessing or utilising this Site you agree to be bound by these Terms & Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such further posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms & Conditions.

Healey Packaging reserves the right to make changes to this Site and to these Terms & Conditions at any time without prior notice. You should review these Terms of Use each time you access this Site.

COPYRIGHT

Copyright (c) 2017 Healey Packaging. All rights are reserved. It is prohibited to copy or republish any of the materials and software contained on the Healey Packaging website.

COPYRIGHTS AND TRADEMARKS

You are solely responsible for your use of Content in combination with any other pictures, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, trademark, design, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate permissions from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, the right of publicity or privacy, and will not libel or defame any third party and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all important permission, right and authority to place the order and you authorize Healey Packaging to produce the Products on your behalf.

CUSTOMER CONTENT

You are solely responsible for your use of Content in combination with any other pictures, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products except you have obtained the appropriate authorizations from the owners. You warrant that your Products do not encroach upon any rights of any third party, trademark, including copyright, the right of publicity or privacy, and will not libel or defame any third party and that you have all required rights or permissions important to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize Healey Packaging to produce the Products on your behalf.

All information, data, text, photographs, graphics, messages and any other materials (“Content”) are the sole responsibility of the person that produced such Content. Hence you are responsible for all Content that you send, upload, post or otherwise transmit via the website. You agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the website to upload, post or otherwise transmit any Content that contains indecent, anything unlawful, or any content that infringes the intellectual property rights or other proprietary rights of Healey Packaging or any third party. Healey Packaging does not control the Content posted by Consumers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Healey Packaging be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.

You agree that you are responsible for preserving your password and managing access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken into your registered account. When you, or someone to whom you have given access, orders a print item utilising your password, you grant Healey Packaging the world-wide, royalty free and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display and create derivative works from the Content on the website and on the printed product for the purposes of storing designs or processing print orders.

You acknowledge that Healey Packaging and its designees shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. Healey Packaging may protect Content and may also disclose Content if required to do so by law or in the case that such disclosure is important to:
(a) comply with legal method;
(b) enforce the terms of service;
(c) respond to claims that the Content violates the rights of third-parties; or
(d) protect the rights, property, or personal safety of Healey Packaging, its users and the public.

DESIGN FILES

Healey Packaging will only provide design files at 72 DPI (low resolution). If you would like to purchase higher resolution designed files, please contact help @healeypackaging.co.uk for a quote.

CUSTOMER SUBMITTED ARTWORK

All artwork or designs and pictures must be provided in CMYK format and with a minimum resolution of 300, DPI. Healey Packaging is not responsible for any colour changes that occur in conversions from RGB to CMYK colour modes. Healey Packaging is also not responsible for images printed as fuzzy, distorted or pixilated due to the customer provided artwork.

PROOFING & MATCHING

All print jobs require client approval of the final artwork and job specification sheet. Once an order has been placed, final artwork proofs and a job specification sheet will be sent to customers via email. Customers are responsible for reviewing all details mentioned in the specification sheet, including but not limited to, delivery dates and or production speed, and confirm that all of the customer demands have been correctly noted. Healey Packaging is not liable for any specifications and requirements beyond what is noted in the final specification sheet. In addition, it is the responsibility of the client to review the final artwork proof as proofreading is the responsibility of the client. Due to the many ways that files are prepared, unplanned changes can occur. What is shown on the final proof represents what will be printed. Healey Packaging strongly suggests that the proof is printed out at 100% to check actual position, spelling, and other design elements. Healey Packaging will not be responsible for any design or spelling issues that are not identified by the client and communicated to Healey Packaging immediately. Upon approval, the design file and job specifications will be forwarded to the production department and printed as is.

Healey Packaging is not liable for colour matching or ink density on screen proofs approved by the consumers. Screen proofs predict design layout, text accuracy, image proportion, and placement, but not colour or density. Healey Packaging will try to match the gradient density of each colour in duo-tone. Healey Packaging is not liable for the final appearance of a duo-tone unless the customer orders a colour match proof. In addition, the application of lamination may affect or change the appearance of the printed colours. Healey Packaging is not liable for the final colour appearance of a laminated product.

MATERIALS

Please note that the paper/card stock used for printing for our products is not food grade. any such requirement should be communicated in writing immediately. If you’ve any specific food grade requirement with regards to paper stock, please let us know before placing this order.

CUSTOMER IS RESPONSIBLE FOR PROOF AND LAYOUT APPROVAL PRIOR TO THE PRINTING.

HealeyPackaging.com is NOT LIABLE for errors in a printed product caused by any of the following:

Graphics Orientation or Placement and Incorrect Font Usage

Spelling, Grammatical and Punctuation Errors

Wrong Die cuts, slits or Incorrect and Missing Folds

Finished Product Size

COLOUR ACCURACY AND HARDCOPY PROOFS

Healey Packaging will reproduce colour from submitted print-ready files as closely as possible. However, Healey Packaging cannot guarantee colour match and colour density because of limitations in the printing processes, various properties of various printing surfaces, as well as neighbouring image ink requirements. The accuracy of colour reproductions is guaranteed to be within 90% of the final proof you approved. Please note that Healey Packaging can only guarantee colour reproduction for your print-ready files if you order a hardcopy proof for an extra charge. Please note that Healey Packaging is not responsible for colour variations between submitted print-ready images and the exact artwork or product they represent.

INDEMNITY

You agree that you shall indemnify and defend Healey Packaging and all parties from whom HealeyPackaging.co.uk has licensed portions of Content, and their directors, officers, and employees, damages, costs, and expenses, against all claims, liability, including reasonable legal fees and expenses arising out of or related to
(i) your breach of these Terms and Conditions or
(ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphics or other material you incorporated into Products that was not part of the standard Site Content.

ORDER CANCELLATION

Healey Packaging will cancel your order prior to printing/shipping. However, if you’re ordered item has been shipped then it cannot be cancelled. Orders may be cancelable during the different production stages but cancellation charges will apply. Our Customer Service Team will inform you of any removal charges.

1) Orders are placed online.

2) Orders are sent to the press.

3)Orders are reworked in our design department.

4) Orders are collected by the shipping firm and shipped.

All orders are cancelable before stage 2.If an order is cancelled in stage 1; you will be charged €15 plus 5% of the total amount to cover payment processing, bank charges and to cover our design department fees. For orders cancelled in stage 2, a minimum 20% of the total order amount is deducted as removal fees to cover our design department’s charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee order cancellation. However, if the order is still in stage 3, and the user wants to have it cancelled; a minimum of 50% of the total order amount is deducted to cover costs. Once an order reaches stage 4, it cannot be cancelled.

DESIGN ORDERS

Once an order has been placed successfully, No Refunds are issued for any design services orders.

RETURNS AND REFUNDS

As all orders are different, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credits.

RE-PRINTS

The customer must notify Healey Packaging within 3 business days of order delivery of any faults, damage, or missing items discovered in the delivered products.  Healey Packaging will not be responsible for any claims for faults, damage, or missing items that are not filed within 3 business days of the delivery date.

In order to receive replacement products, the client must return (at their own cost) at least 99% of the received product within 10 days of the initial order delivery date. No returns will be accepted without the prior written return authorization from Healey Packaging.

All charges related to expedite printing (rush printing or shipping) are NOT REFUNDABLE, including those orders that are returned for any reason. No Exceptions.

ORDER SHIPPING AND DELIVERY

Healey Packaging offers the following product options when placing an order:

  • STANDARD (Shipping Time NOT GUARANTEED):
  • Free Ground shipping within 48 contiguous states.
  • Shipping time for Standard Service is not guaranteed.
  • EXPRESS – Guaranteed to ship within 6 business days
  • PRIORITY – Guaranteed to ship within 8 business days:
  • Free Ground shipping included within 48 contiguous states.
  • FREE Ground shipping included within 48 contiguous states.
  • Usually Ships within 10 to 14 business days after final proof approval.
  • Products will be shipped within 6 business day after final proof approval
  • Products will be shipped within 8 business days after final proof approval
  • In all cases, final proof approval must be received by 11:00 AM EST otherwise one business day will be added to the shipping times.

Healey Packaging will always act to print and ship orders in a timely manner.  In no case shall Healey Packaging be liable for any consequences or damages resulting from any delay in the production, shipping, or delivery of the ordered products.

All Healey Packaging customers agree not to hold Healey Packaging liable for delays in shipments caused by technical issues, weather conditions, shipping company delays, international customs issues, or any other circumstances beyond Healey Packaging’s direct control. Healey Packaging shipment and delivery dates are calculated based upon estimates provided by our suppliers and recent order history.

Healey Packaging will always act to make sure that delivery schedules are met.  However, unexpected equipment failure, malfunction or technical difficulties may delay the printing or shipping methods.  In case of delays in the printing or shipping processes, rush charges or expedite fees will be refunded or waived where applicable.  Orders cannot be cancelled due to delays in the printing or shipping methods.

All HealeyPackaging.co.uk customers agree to pay all customs duties and fees on the good that are shipped to their respective locations. It is the responsibility of the clients to make arrangements to clear customs for shipments delivered outside the UK.

HOLIDAYS

Healey Packaging observes the following holidays:

  • New Year Day (January 1st)
  • Martin Luther King Day
  • President Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanks, Giving Day
  • Day after Thanks Giving Day
  • Christmas Eve (December 24th)
  • Christmas Day (December 25th)

DAMAGED AND LOST PACKAGES

Consumers are responsible for inspecting all packages for any visible signs of damage or missing items (when compared to the items listed on the enclosed packaging slips or invoices) before accepting delivery.  In case of damage or missing items, the consumers should notify Healey Packaging and the delivery courier quickly.  Healey Packaging will not be responsible for any damage or missing items claims that are not filed by the customer within 3 business days of order delivery.  Healey Packaging is not responsible for 3rd party shipping errors, omissions or damaged shipments.

Each ordered product is usually shipped with few additional pieces that are free of charge. Seldom order shipment may have slightly fewer pieces than ordered.  Printing trade standards allow for underages or overages of up to 5%. Therefore, if the correct quantity is needed, then it is suggested that consumers should order 10% over the required quantity.

Extra shipping and handling charges will be assessed for packages that have to be reshipped due to the fact that an error was made by the client in submitting the proper shipping address.

DISCLAIMER OF WARRANTY

The site and its content are provided ‘as is’ without guarantee of any kind each expressed or implied, including, but not limited to, warranties of merchantability, fitness for a not special purpose, or non-infringement. You acknowledge that the operation of the site may not be uninterrupted or error. Refernces and links to products or services of independent companies may appear on the site. These References and links are provided ‘as is’ without guaranty of any kind, either expressed or implied.

LIMITATION OF LIABILITY

In no event shall Healey Packaging or its licensors, suppliers, or vendors, their officers, directors, employees. or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or any damages whatsoever resulting from advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from healeypackaging.co.uk be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or it’s content