Shipping & Delivery Policy
Learn about our fast, secure, and transparent delivery process for every custom packaging order.
Last updated: 11 November 2025
1. Order Processing
When you place an order with Healey Packaging, we start processing within 1–2 business days. Orders placed after the daily cut-off or on weekends/holidays begin the next business day. For custom finishes like foil or embossing, timelines may extend slightly — our team will always notify you in advance.
2. Shipping Methods & Delivery Times
We provide flexible shipping options for your convenience. All UK Mainland orders include free standard delivery. Below is a quick overview:
| Shipping Option | Estimated Delivery | Best For |
|---|---|---|
| Standard Delivery (UK Mainland) | 7–10 business days | Everyday packaging orders |
| Economy / Sea Freight | 15–20 business days | Large or bulk orders |
| Express DHL / Premium Delivery | 5–7 business days | Urgent or time-sensitive orders |
3. Free UK Shipping
We proudly offer free standard shipping across the UK Mainland. For remote or international destinations, additional fees may apply, which are clearly stated at checkout.
4. International & Remote Shipping
- Special rates apply for Channel Islands, Northern Ireland, and the Republic of Ireland.
- International orders typically arrive in 5–20 business days based on location and customs clearance.
- Remote areas or PO Box deliveries may require alternate couriers — we’ll confirm this in advance.
5. Tracking & Confirmation
Once your order ships, you’ll receive a tracking number and courier details. Please allow up to 24 hours for tracking to activate.
6. Damaged, Lost, or Delayed Items
We take utmost care when packaging. However, if damage or loss occurs:
- Inspect packaging immediately upon arrival.
- Report damage to both the courier and us within 48 hours with photos.
- If tracking shows “delivered” but you haven’t received your parcel, contact us right away.
7. Delivery Address & Responsibilities
Ensure the shipping address is complete and accurate. Healey Packaging cannot be responsible for delays or costs due to incorrect addresses. If a package is returned, re-shipping costs apply.
8. Custom Packaging & Lead Times
Our custom packaging solutions often require extended lead times depending on print complexity and volume. We’ll confirm estimated dispatch when you place your order.
9. Cut-Off Time & Business Days
Orders placed before 12 PM GMT are processed the same day. Orders after this time, or on weekends, start the next business day.
10. Policy Updates
This policy may change to reflect courier network or operational updates. The latest revision date will always be displayed at the top of this page.
11. Contact Us
Need help with shipping or delivery?
📧 help@healeypackaging.co.uk
📞 +44 7411 523056
📍 407 Stratford Road, Birmingham B11 4JZ, UK
12. FAQs
Standard delivery for UK Mainland takes 7–10 business days after dispatch.
Economy shipping is our most cost-effective option — best for bulk orders, delivered within 15–20 business days.
Yes! We offer Express DHL delivery in 5–7 business days with same-day proof approval.
No extra charges apply for standard UK Mainland orders. Remote or overseas addresses may differ.
Yes — we ship worldwide! Delivery times and costs vary depending on region and courier availability.
If your parcel is damaged or lost, report it within 48 hours with photos and your order ID so we can assist immediately.
Need Help With Shipping?
Our customer care team is always ready to assist with order tracking, quotes, and delivery-related questions.
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