Refund & Returns Policy
We value your satisfaction. Learn how Healey Packaging handles refunds, returns, and exchanges with complete fairness and transparency.
Last updated: 11 November 2025
1. Returns Eligibility
We offer a 3 day return period from the date of purchase. If 30 days have passed, we may not be able to offer a full refund or exchange.
- Item must be unused and in its original condition.
- Item must be returned in original packaging.
2. Non-Returnable Items
Some products cannot be returned, including:
- Perishable goods like food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials or flammable substances
- Gift cards or downloadable software
- Health or personal care products
3. Proof of Purchase
To process a return, please provide a valid receipt or proof of purchase. Items returned after 30 days may not qualify for a full refund.
4. Refunds
After receiving and inspecting your return, we’ll notify you via email. Once approved, your refund will be processed within a few business days and credited to your original payment method.
5. Late or Missing Refunds
If your refund hasn’t arrived:
- Check your bank account again.
- Contact your credit card provider, as it may take time before your refund posts.
- Contact your bank, since processing times can vary.
If you’ve done all this and still haven’t received your refund, email us at help@healeypackaging.co.uk.
6. Sale Items
Only regular-priced items qualify for refunds. Sale or discounted items cannot be refunded.
7. Exchanges
We replace items only if they’re defective or damaged. To exchange an item, email help@healeypackaging.co.uk and send it to:
407 Stratford Road, Birmingham B11 4JZ, United Kingdom.
8. Gifts
If your purchase was marked as a gift and shipped directly to you, you’ll receive a gift credit after we receive your return. If the gift giver received the order, we’ll issue the refund to them directly.
9. Shipping Returns
To return a product, mail it to:
407 Stratford Road, Birmingham B11 4JZ, United Kingdom.
Return shipping costs are the customer’s responsibility. These costs are non-refundable and will be deducted from any refund amount. We recommend using a trackable courier for valuable returns, as we cannot guarantee receipt.
10. Need Help?
For questions about your refund or return status, please contact:
Need Support with a Return?
Our customer care team is here to make the refund and return process smooth and hassle-free. Reach out anytime — we’re happy to help.
Contact Support
