Refund Policy
At Healey Packaging, we are committed to ensuring a fair and transparent refund process. Please read our Refund Policy carefully to understand how refunds are processed.
Eligible for Refund
Claims cover verified printing or production faults, departures from approved artwork or specifications, and transit damage.
Not Eligible for Refund
Custom orders do not receive change-of-mind returns. Approval of artwork does not remove remedies for verified faults, transit damage or departures from the approved specification.
Refund Timeframe
Approved claims may receive a reprint or a refund to the original payment method. Refund timing depends on the payment provider; no fixed processing period is promised.
Refund Method
All refunds will be issued to the original payment method used at the time of purchase.
When Are Refunds Issued?
- A verified printing or manufacturing fault.
- Packaging that differs from approved artwork or final specifications.
- Damage during transit, supported by clear photographs.
- Order evidence and photographs are required; report defects promptly, within 3 days of delivery.
Please note: Minor colour variations inherent in the agreed printing process and customer errors in approved artwork are not production faults. This does not exclude claims for departures from approved specifications or affect applicable statutory rights.
Non-Refundable Cases
- Custom orders once approved and in production, unless faulty, damaged or incorrectly supplied.
- Orders delivered successfully without any issues.
- Change-of-mind requests for custom-made or personalised orders.
- Items returned without prior approval.
- Customers cover return postage unless the issue resulted from our production error; Healey covers return postage for verified production errors. Any return must follow the instructions supplied by our team. Shipping charges are non-refundable, subject to applicable statutory rights.
Our Refund Process
Report defects promptly, within 3 days of delivery, with order evidence and clear photographs.
Our team will review your request and verify the issue.
Approved claims may receive a reprint or a refund to the original payment method.
Obtain return instructions before posting goods. Any refund timing depends on the payment provider.
You will receive an email confirmation once the refund is issued.
The amount will be credited to your original payment method.
Need Help?
If you have any questions about our Refund Policy, our support team is here to assist you.