Terms & Conditions
Please read these Terms and Conditions carefully. By using this site, you agree to comply with the rules and responsibilities outlined below.
Legal Notice
These Terms & Conditions govern your access and use of this website. By accessing or utilising this Site, you agree to be bound by these Terms, including any additional guidelines, restrictions, or rules that may apply to specific services or sections.
Healey Packaging reserves the right to amend these Terms & Conditions or modify this Site at any time without notice. Please review them regularly.
Copyright
© 2017 Healey Packaging. All rights reserved. Reproduction, redistribution, or modification of any materials or software from this website without permission is strictly prohibited.
Copyrights and Trademarks
You are responsible for ensuring that any content you submit (text, images, logos, trademarks, etc.) does not infringe on third-party rights. By placing an order, you confirm that you have obtained all necessary permissions and authorize Healey Packaging to reproduce and print your materials.
Customer Content
You agree not to upload or transmit any unlawful, offensive, or infringing material. You are solely responsible for all content uploaded through your account. Healey Packaging may remove or disclose content that violates these terms or applicable laws.
By submitting content, you grant Healey Packaging a worldwide, royalty-free license to use, store, and reproduce it solely for order processing and production purposes.
Design Files
Healey Packaging provides design files at 72 DPI resolution. For high-resolution files, please contact help@healeypackaging.co.uk for a quote.
Customer Submitted Artwork
All artwork must be in CMYK format and at least 300 DPI. Healey Packaging is not responsible for color variations due to RGB-to-CMYK conversion, pixelation, or low-resolution files provided by customers.
Proofing & Matching
Customers must review and approve final proofs before printing. Healey Packaging is not liable for errors, spelling mistakes, or omissions not corrected by the client before approval. Screen proofs are intended for layout accuracy, not color precision.
Materials
Standard materials used by Healey Packaging are not food-grade unless specified. Please notify us in writing before placing an order if food-grade material is required.
Color Accuracy
Due to process limitations, color reproduction cannot be guaranteed to match exactly. Minor variations within 10% of the approved proof are considered acceptable. Lamination and substrate differences may also affect final color appearance.
Indemnity
You agree to indemnify and hold harmless Healey Packaging, its affiliates, officers, and employees from any claims arising from content you submit or your violation of these Terms.
Order Cancellation
Orders can be cancelled before production. Once an order enters design or print stages, cancellation fees apply:
- Stage 1 (Before processing): £15 + 5% fee
- Stage 2 (In design): 20% fee
- Stage 3 (In pre-press): 50% fee
- Stage 4 (Shipped): Non-cancelable
Design Orders
No refunds are issued for design service orders once they have been placed.
Returns & Refunds
All sales are final. If Healey Packaging verifies an error on its part, a reprint will be issued. Refunds or credits are not provided.
Reprints
Customers must report any damage or missing items within 3 business days of delivery. Returns require prior authorization and must include at least 99% of the original order. Rush and expedited fees are non-refundable.
Order Shipping & Delivery
Shipping times vary based on service level (Standard, Express, Priority). Delays caused by couriers, weather, or customs are beyond our control. Healey Packaging is not responsible for third-party shipping errors or delays.
Damaged & Lost Packages
Inspect your package upon delivery. Report any damage or shortages within 3 business days. Orders may include 5% extra or fewer pieces, consistent with trade standards.
Disclaimer of Warranty
The Site and its content are provided “as is” without any warranty, express or implied. Healey Packaging does not guarantee uninterrupted or error-free operation.
Limitation of Liability
Healey Packaging, its affiliates, and licensors shall not be liable for indirect, incidental, or consequential damages resulting from use of the Site or services.
Holidays
Healey Packaging observes standard UK and US public holidays including New Year’s Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Contact Us
For queries about these Terms, please contact:
Email: help@healeypackaging.co.uk
Phone: +44 7411 523056
Address: 407 Stratford Road, Birmingham B11 4JZ, United Kingdom
Need clarification?
Our team can help explain any part of our Terms & Conditions or provide guidance for your packaging orders.
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