Refund Policy
At Healey Packaging, we are committed to ensuring a fair and transparent refund process. Please read our Refund Policy carefully to understand how refunds are processed.
Eligible for Refund
We offer refunds in specific cases outlined in this policy, such as cancellations, damaged items, or errors on our part.
Not Eligible for Refund
Custom orders approved by you, used items, or changes in mind are not eligible for a refund unless there is a valid issue.
Refund Timeframe
Refunds are processed within 5–7 business days after approval and will be credited to the original payment method.
Refund Method
All refunds will be issued to the original payment method used at the time of purchase.
When Are Refunds Issued?
- When an order is cancelled before production or shipment.
- When we are unable to fulfil your order.
- When the item received is damaged, defective, or incorrect.
- When there is a printing or manufacturing error on our part.
Please note: Refunds are not applicable for minor colour variations, slight size differences, or issues arising from incorrect information provided by the customer.
Non-Refundable Cases
- Custom orders once approved and in production.
- Orders delivered successfully without any issues.
- Change of mind or no longer needed.
- Items returned without prior approval.
- Shipping charges and duties (non-refundable).
- Clearance or sale items.
Our Refund Process
Reach out within 14 days of receiving your order with details and issue.
Our team will review your request and verify the issue.
Once approved, we will initiate the refund process.
Refund will be processed within 5–7 business days.
You will receive an email confirmation once the refund is issued.
The amount will be credited to your original payment method.
Need Help?
If you have any questions about our Refund Policy, our support team is here to assist you.