Your order details
Include your order reference, delivery date and the number of items affected. Tell us whether the issue is damage, missing items or a production concern.
Help with an existing order
Return &
Claim Support
If your packaging arrived damaged, incomplete or different from the approved specification, share the details with our team so we can review the issue.
Email order supportInclude your order confirmation or proof of purchase and clear photos in your email.
Before you get in touch
What to include with your claim
A few clear details help us understand what happened and compare the order with the agreed specification.
Clear photographs
Show the affected packaging, the specific issue and any damage to the outer delivery packaging. Keep the original packaging and affected items while the claim is reviewed.
The approved specification
For print, size or design concerns, describe how the delivered packaging differs from your approved artwork or order specification.
Reporting your concern: Inspect your order on delivery and report defects promptly, within 3 days. These requirements do not affect your applicable statutory rights. Read our Return Policy for the applicable reporting requirements and exceptions.
After you contact us
A clear review of your order
Our team will assess the information you provide against your order details and approved artwork.
If we need further photographs or information, we'll contact you. We will explain the outcome and any next steps once the review is complete. Claims cover verified printing or production faults, departures from approved specifications and transit damage. Approved claims may receive a reprint or a refund to the original payment method; timing depends on the payment provider.